The Gentle Thread (“we,” “our,” or “us”) values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the data you share with us when you use our services.
1. Information We Collect
• Personal Information: Name, phone number, email, address, and payment details when you place an order.
• Service Information: Pickup/delivery addresses, order details, and preferences.
• Usage Data: Information such as browser type, IP address, and interactions with our website.
2. How We Use Your Information
We use the information to:
• Provide and manage dry cleaning and laundry services.
• Process payments and issue invoices.
• Communicate regarding order updates, promotions, and customer support.
• Comply with legal obligations.
3. Sharing of Information
We do not sell your personal information. We may share data with:
• Service Providers: Payment gateways, logistics/delivery partners.
• Legal Authorities: If required by law.
4. Data Security
We use reasonable security measures to protect your data from unauthorized access, loss, or misuse. However, no method of transmission over the Internet is 100% secure.
5. Your Rights
You can:
• Request access to your personal information.
• Ask us to correct or delete your data.
• Opt out of marketing communications.
6. Cookies & Tracking
Our website may use cookies to improve user experience. You can disable cookies via your browser settings.
7. Contact Us
For any questions or concerns about this Privacy Policy, please contact us: info@thegentlethread.in
The Gentle Thread (A unit of Koti Enterprices)